GEERS review process

If you are dissatisfied with your GEERS claim outcome, you may request a review within 28 days from the date of the letter we sent you notifying you of the outcome of your claim.

You may request a review of the original decision, where you do not agree with the original decision and have additional supporting information that may impact on the original decision.

Please note that you have only one right of review and one right of appeal, after which the Department's decision is final.

Review fact sheet

Read the GEERS review process fact sheet to learn about the process, including what is involved, how long it will take and what you need to do.

• Download a printable version of the GEERS review process fact sheet
  ( PDF 57KB | RTF 81KB)

Frequently asked questions

See our frequently asked questions about the review process.

Checklist - requesting a review

To support your review request, please include supporting information with your letter to the Department.
Note: do not send original documents as these will not be returned.

Listed below are examples of additional supporting information that may be included:

• Unpaid wages:
• payslips
• bank statements

• Annual leave:
• payslips
• employment contract

• Payment in Lieu of Notice:
• first payslip
• welcome letter from employer
• employment contract
• first and last Group Certificate
• Separation Certificate

• Redundancy:
• Redundancy Trust Fund statement
• first and last Group Certificate
• employment contract
• Separation Certificate
• welcome letter from employer

• Long Service Leave:
• first payslip
• first and last Group Certificate
• Separation Certificate
• employment contract
• welcome letter from employer
• if you transferred to a different employer during your employment period, you can also provide the confirmation letter sent formalising the transfer.

Your letter to the Department should state clearly that you are requesting a review, what aspect of your claim you are disputing, and why, and the relevance of additional supporting documentation.

Please contact the GEERS Hotline prior to requesting a review to ensure that the information you are providing will support your request.

For more information, please contact GEERS on:

• The GEERS Hotline: 1300 135 040
• Email: GEERS@deewr.gov.au

Need language help?

Contact the Translating and Interpreting Service (TIS) on 13 14 50 for free help 24 hours a day, 7 days a week.