GEERS Appeals Process

GEERS appeals process

If you are dissatisfied with the outcome of your review, you may lodge an appeal within 28 days from the date of the letter we send you notifying you of the outcome of your review. Please note that you have only one right of appeal, after which the Department's decision is final.

 

Appeals fact sheet

You may seek to appeal the review decision. Read the appeals process fact sheet to learn about the appeals process.

You can access a printable version of the GEERS appeals process fact sheet at this link (  PDF 58KB )

 

Frequently asked questions

Read what most claimants want to know about the appeals process in our frequently asked questions for employees.

 

Checklist - lodging an appeal

To support your appeal, please include supporting information with your letter to the Department.
Note: do not send original documents as these will not be returned.

Listed below are examples of additional supporting information that may be included:

  • Unpaid wages:
    • payslips
    • bank statements

 

  • Annual leave:
    • payslips
    • employment contract

 

  • Payment in Lieu of Notice:
    • first payslip
    • welcome letter from employer
    • employment contract
    • first and last Group Certificate
    • Separation Certificate

 

  • Redundancy:
    • Redundancy Trust Fund statement
    • first and last Group Certificate
    • employment contract
    • Separation Certificate
    • welcome letter from employer

 

  • Long Service Leave:
    • first payslip
    • first and last Group Certificate
    • Separation Certificate
    • employment contract
    • welcome letter from employer
    • if you transferred to a different employer during your employment period, you can also provide the confirmation letter sent formalising the transfer.

 

Commonwealth Ombudsman

The GEERS process gives you the right to appeal against the decision made in regards to your claim. If you remain dissatisfied with the outcome, or with the way the Department handled your claim, you can contact the Commonwealth Ombudsman. The Ombudsman will investigate action taken by the Department relating to matters of administration only.

Before you approach the Ombudsman, it is a good idea to try to solve the problem with the Department. As a general rule, the Ombudsman will not investigate complaints until they have been raised with the Department. Please contact the GEERS Hotline on 1300 135 040, or send an email to GEERS@deewr.gov.au.

For more information, please contact GEERS on: