General Enquiries

For general enquiries regarding VET FEE-HELP please contact the Helpline on 13 38 73 or email TSEnquiries@deewr.gov.au.

If you are a student wishing to apply for VET FEE-HELP assistance please contact your VET provider. You do not apply to DEEWR.

VITS

For technical, user enquiries, including lost or forgotten passwords and issues accessing VITS please email TSEnquiries@deewr.gov.au.

HEPCAT and HEIMS Online

If you have a query or comment about data requirements, submissions, HEPCAT, HEIMSOnline or HEIMSHELP please contact the HEIMS Data Collections Team by emailing heims.datacollections@deewr.gov.au.

Goingtouni

If you are enquiring about HECS-HELP, FEE-HELP or OS-HELP please send your query via the goingtouni website.