Current ARTC Applicants

You can find out the status of your application on our Online Portal. To use the portal, you will need to set up a username and password. You can do this using your TRA Reference Number or, if you are a nominated agent, your TRA Agent Number. More details on how to use the Portal can be found in the ARTC Applicant Guidelines.

General Enquiries

To find out about any of our programs, go to our homepage and choose the program you are interested in. You will be able to read an overview, which includes a link to comprehensive applicant guidelines. If you are seeking a visa for temporary or permanent migration and are uncertain about which skills assessment is the right one, you may wish to check with the Department of Immigration and Citizenship before contacting Trades Recognition Australia (TRA).

• Phone (outside Australia) : +61 2 6121 7456
  
• Phone (within Australia): 1300 360 992
  
• Fax:  +61 2 6276 9812
  
• Email: traenquiries@deewr.gov.au
  
• Web: www.deewr.gov.au/tra

TRA endeavours to provide accurate, timely advice. At times our office may experience a high volume of phone enquiries. We will answer your call as promptly as possible. Alternatively, send an email with your contact details and the nature of your enquiry and one of our officers will respond at the earliest opportunity.

Our enquiry line operates Monday to Friday 10am - 12pm & 1pm - 4pm*
_{*Australian Eastern Standard Time, excluding public holidays (GMT +10 hours)}

Specific Enquiries

Do you want to contact TRA to make a comment about our services?

• Customer Satisfaction Form ( PDF 72KB | RTF 248KB)
• TRA Complaints Policy ( PDF 232KB | RTF 127KB)

Do you want to contact TRA to nominate an agent or representative?

• Nomination of an Agent or Representative Form ( PDF 373KB | RTF 647KB)

Do you want to contact TRA to request a review of a skills assessment outcome?

• TRA Assessment Review Policy ( PDF 505KB | RTF 314KB)
• Review Request Form ( PDF 396KB | RTF 76KB)

Do you want to contact TRA to request a refund?

• Refund Request Form (PDF 249KB | RTF 69KB)
• TRA Refund Policy ( PDF 569KB | RTF 164KB)