On this page
Caring in harmony - Banishing Bullying 2006
This resource includes a video/DVD, Facilitator’s Guide and a CD with an electronic copy of Student Worksheets, script and sample lesson plans. The video demonstrates common types of workplace bullying experienced by care staff in Aged Care. It further demonstrates examples of effective use of communication strategies and language to deal with such situations.
Editorial details
This resource has been developed by Litcom Training Services/WestOne Services.
Availability
It can be purchased from:
Cost
Purchase price: $23.29 GST inclusive plus postage and handling.
[Return to top]
Caring in harmony 2: Communicating with Clients
This resource supports training and assessment of CHCCOM2B: Communicate appropriately with clients and colleagues. Part A addressess the setting of boundaries with difficult clients in home and community care. Part B uses good/bad practice case studies to demonstrate strategies and language when communicating with clients with dementia. Part C encourages observation and team sharing of information about clients to communicate more effectively from a client-centred care perspective. The resource includes a video (on DVD), facilitator's guide and student worksheets.
Editorial details
This resource has been developed by Litcom Training Services/WestOne Services.
Availability
It can be purchased from:
Cost
Purchase price: $23.29 GST inclusive plus postage and handling.
[Return to top]
Caring in Harmony 3 - Cultural Diversity in Aged Care
This pack consists of a Facilitator’s Guide (with Student Worksheets), CD and DVD. It may be used to support learning for CHCCS405A (Work effectively with culturally diverse clients and co-workers), one of the elective units of the Certificate III in Aged Care of the CHC02 Community Services Training Package.
The resource provides a practical context in both Home and Residential Aged Care for exploring cultural differences in clients and colleagues. Student activities, based on demonstrations and scenarios in the video, help to develop awareness and strategies for more effective cross-cultural understanding, communication, inclusiveness and resolution of misunderstandings.
Editorial details
This resource has been developed by Litcom Training Services/WestOne Services.
Availability
It can be purchased from:
Cost
Purchase price: $23.29 GST inclusive plus postage and handling.
[Return to top]
Certificate III in Aged Care Work Resource Pack
This resource pack contains nine workbooks specifically designed for learners with English language and literacy needs. Each workbook addresses a single unit of competency from the Certificate III in Aged Care Work. Workbooks include:
- Supporting older people
- Providing personal care
- Understanding aged care work
- Supporting older people's wellbeing
- Caring for people with dementia
- Communicating in aged care
- Handling aged care information
- Working safely in aged care
- Participating in aged care.
Each workbook includes learning content, practice and assessment activities, solutions and self-assessment checklists.
These resources, endorsed by the Commonwealth Department of Education, Employment and Worplace Relations (DEEWR), address units of competency from Level 3 of the Community Services Training Package and can be used to deliver all or part of the Certificate III in Aged Care Work.
Editorial details
Corporate author: Aspire Training and Consulting (Australia).
Imprint: Melbourne: Aspire Training and Consulting, 2006. various pagings + CD ROM.
Availability
Available for purchase from:
Cost
Purchase price: $145
[Return to top]
Communicate and Connect: Communication skills to build relationships for coordinators and team leaders in Community and Aged Services
This resource has been developed to introduce coordinators and team leaders to the specific communication skills required to build and maintain relationships with clients and colleagues in the Community and Aged Services sector. The resource consists of a 27 minute DVD and a CD containing a Trainers’ Guide with activities and Learners’ Worksheets and Training Support Materials which can be customised.
Editorial Details
Author / Publisher – Ideas That Work and Fran Haarsma Productions, 2011.
Availability
Cost
Purchase price: $135.00 GST Inc.
[Return to top]
Communication in context: a resource for training residential care workers
This CD-ROM was developed with the support of WELL funding for workers with language and literacy needs in the Aged Care Sector. It is based on five dramatised case studies presented in video format, which provide information on the health and welfare needs of the residents at the fictitious Serenity Aged Care Facility. Suggestions for how trainers could use the video clips are provided under the heading of 'Tips' and include suggestions for improving reading, writing, speaking and overall communication. The CD-ROM does not include proformas for students to complete, but suggests that trainers use the information in the video to assist trainees to complete real forms and the documentation required for their particular place of work. The video transcripts can however be printed out and some information on the medical conditions referred to in the clips is also provided.
Editorial details
Imprint: Adelaide, Pathways Training and Placements, 2001.
Availability
Cost
Purchase price: $35.00
[Return to top]
Customer Service Training Cleaning
A DVD and CD training package of language and literacy support products for hospital employees from a non-English speaking background who are working in cleaning.
The resource is aligned to the Certificate II in Health Support Services, in the HLT07 Health Training Package. The interactive DVD supports students to complete the following core competencies:
- HLTHIR301A - Communicate and work effectively in health
- HLTIN301A - Comply with infection control policies and procedures in health work
- HLTOHS200A - Participate in OHS procedures
- BSBCMN204A - Work effectively with others.
Editorial Details
TAFE NSW Hunter Institute.
Availability
Cost
$60.00
Customer Service Training Food and Beverage Service
A DVD and CD training resource designed to provide language and literacy assistance to hospital employees from non-English speaking backgrounds who are working with food. The resource is aligned to the Certificate II in Health Support Services, in the HLT07 Health Training Package. The interactive DVD supports students to complete the following core competencies:
- HLTHIR301A - Communicate and work effectively in health
- HLTIN301A - Comply with infection control policies and procedures in health work
- HLTOHS200A - Participate in OHS procedures
- BSBCMN204A - Work effectively with others.
Editorial Details
TAFE NSW Hunter Institute.
Availability
Cost
$60.00
[Return to top]
Deaf workers in aged care
Northern Melbourne Institute of TAFE (NMIT) has produced a kit for deaf or hard of hearing people who work as caregivers in aged care settings. The kit comprises a trainer's guide and a learner's guide both of which accompany the CD ROM. The learner's guide is an introduction to the contents of the CD ROM and how to use the computer and provides examples of the on-screen exercises. The trainer's guide provides advice on the specific language and literacy learning needs of the deaf and an overview of the resource including a list of competency standards, computer requirements and useful websites to consult. There are case studies of four residents with different medical conditions and a study of the roles and responsibilities of a caregiver. Exercises give opportunities for learners to develop language and literacy skills and a knowledge of the terminology and abbreviations used in patient care. The step by step approach, including information on common conditions in the elderly, may also be useful to others in the aged care sector with limited language and literacy skills.
Editorial details
Melbourne: Northern Melbourne Institute of TAFE, 2003. 15 p.; 20p. + CD ROM.
Availability
- Northern Melbourne Institute of TAFE
Cnr Cooper Street & Dalton Road
Epping VIC 3076
Australia
Phone: +61 3 9269 1154
Fax: +61 3 9269 1011
Web: http://www.nmit.vic.edu.au/
Cost
Purchase price: $114.73 including postage and handling.
[Return to top]
Guiding Challenging Behaviour in Young People
The resource consists of a series of twenty video vignettes available in DVD/CD-ROM pack: (i) for individual viewing on DVD with printable student worksheets and (ii) embedded in an interactive CD-ROM. The vignettes provide realistically intense examples of challenging behaviours in young people in care for which high level communication skills are necessary. The interactive CD-ROM and supporting learner resources encourage flexible learning through a series of strategies and options to deal with the demonstrated behaviours. This resource is particularly useful for encouraging practice reflection and role-play and to generate discussion and workplace-specific learning and practice development for staff working with young people in care with challenging behaviours.
Editorial Details
Author / Publisher – LitCom Training Service.
Availability
Cost
Purchase price: $40.00 – GST Inc.
[Return to top]
HLTHIR404C Resource pack - Work effectively with Aboriginal and/or Torres Strait Islander People
The resource is a CD-ROM containing learning activities for students and trainees studying the unit: HLTHIR404C Work effectively with Aboriginal and/or Torres Strait Islander people. The resource contains a culturally-appropriate, interactive student workbook, assessment tasks, a marking and mapping guide, a powerpoint presentation and teaching instructions. All activities can be tailored to the context in which they are delivered e.g. health administration, aged care, youth services etc. As such they have application to trainers delivering a wide range of certificates and diplomas in the Health and Community Services training packages.
Editorial Details
Author / Publisher – Indigenous Lead Centre, TNQ TAFE.
Availability
Cost
Purchase price: $20.00 GST Inc.
[Return to top]
Human Movement – An Introduction
The 29 min DVD Human Movement - An Introduction provides workers with a basic knowledge of the principles of biomechanics, musculo-skeletal anatomy and the relevant anatomical terminology.
This knowledge will assist workers in the health, aged and community care sectors safely support older clients who require assistance with basic physical movements.
The DVD uses live action and animation to demonstrate and explain the anatomy (structure) and physiology (how it works) of the skeletal and muscular systems, and basic biomechanics. These are the systems which work in unison to produce movement. The DVD also covers such things as the planes of the body, muscle strength, centre of gravity and its impacts on balance and fall prevention.
The DVD Human Movement - An Introduction supports:
- the delivery of the human movement component of a number of units in qualifications at Certificate III and IV level in the HLT07 Health Training Package
- the delivery of basic biomechanics and musculo-skeletal anatomy for the manual handing and body systems components in a number of qualifications at Certificate III and IV level in the CHC08 Community Services Training Package.
The accompanying CD contains a Trainer’s Guide which includes:
- detail on what is in the resource
- information on how to use the DVD
- language, literacy and numeracy (LLN) tips
- mapping of the DVD to relevant Training Package Units
- the script for the DVD Human Movement - An Introduction.
Editorial Details
Author / Publisher – Ideas That Work and Fran Haarsma Productions, 2011.
Availability
Cost
Purchase price: $135.00 GST Inc.
[Return to top]
Keeping Food Safe for All: Food Safety across Industries
This interactive CD-ROM provides an introduction to food safety across four key industries: hospitality, health and community services, retail and food processing. The resource has been prepared especially for learners who need assistance with language, literacy and/or learning skills and those for whom English is a second language, and who are currently employed in a food related industry, such as hospitality, health and community services, retail and food processing.
Editorial Details
The resource has been developed by Aspire Learning Resources.
Availability
Cost
The CD-ROM (which includes the Facilitator's guide and Learner worksheets) retails for $49.95 (incl. GST).
[Return to top]
Key it in (updated): computer and documentation skills for the aged care industry
This is a flexible training kit for personal care workers in the aged care industry. It focuses on the development of computer skills within an aged care context while also developing the language and literacy skills required for accurate documentation in support of the resident classification scale (RCS). The kit consists of:
- an interactive CD ROM
- a floppy disk with practice files and folders
- a CD ROM of graphic files
- a mentor guide
- learner notes
- a learner guide.
Using the CD ROM and the guide, learners are taken through the basic steps in using a computer. Case studies then take learners through the RCS documentation process. This kit supports the Community services training package.
Editorial details
Corporate author: Linda Wyse and Associates Imprint: Richmond, Vic.: Linda Wyse and Associates, 2005. various pagings, + 2 CD ROM, + 1 floppy disk.
Availability
Available for purchase from:
Cost
Purchase price: $25.00
[Return to top]
On the same page: towards partnerships for Adult Literacy in the ACT
This Adult Literacy National Project Innovative project is a report on a study that explored options for strengthening adult literacy education in the ACT through community partnerships. The aim of the project was to identify strategies for developing partnerships between adult literacy providers and community organisations as a way of bringing about a greater take-up of literacy learning by community organisations’ service users.
The report identifies barriers to participation, the needs of particular groups, adult literacy strategies for disadvantaged groups, the role of partnerships, and ideas for the way forward.
Editorial details
ACT Council of Social Service, 2009.
Availability
- ACT Council of Social Service Inc.
Phone: 02 6202 7200
Email: actcoss@actcoss.org.au
Website: www.actcoss.org.au
- National Centre for Vocational Education Research
PO Box 8288
Station Arcade
Adelaide SA 5000
Australia
Ph: +61 8 8230 8400
Fax: +61 8 8212 3436
Email: voced@ncver.edu.au
Document delivery service in accordance with Australian copyright laws.
Cost
Purchase price: Free.
[Return to top]
Orientation to aged care: learner workbook
This workbook is designed to help aged care workers to develop skills and knowledge in reading, writing and information and communication technology (ICT), in particular effective use of the Internet. The workbook may be used in a classroom setting, with a workplace trainer, with colleagues, or alone. It should provide an insight into the roles and responsibilities of the aged care worker, the structure and profile of the aged care sector, the key issues facing older people, the types of support available and the rights and interests of older people.
This resource supports the Community Services Training Package and is aligned to the Certificate III in Aged Care Work.
Editorial details
Authors: Schwedes, Wendy; Witney, Gaye; Crofton, Christine Corporate author: Kangan Batman Institute of TAFE. Learning Research and Design. Imprint: Somerton, Vic.: Kangan batman Institute of TAFE, 2006. 85 p.
Availability
Available for purchase from:
- Alina Daniliuc
Kangan Batman TAFE
Private Bag 299
Somerton VIC 3062
Cost
Purchase price: $24.00
[Return to top]
Provide assistance with medication in residential aged care: the 5 Rs for aged care workers
This resource focuses on the development of language, literacy and numeracy skills required by aged care workers in residential aged care settings assisting clients with self medication or providing physical assistance with medication. The DVD/CD kit is not designed to teach these competencies but to address the language, literacy and numeracy needs of care workers. An important part of the guidelines for care workers assisting with medication in residential aged care are the 5 Rs. These are:
- the Right person
- the Right medication
- the Right time
- the Right route
- the Right dose.
It is based on realistic work situations and can be used in the induction and orientation of new staff, as a refresher, for in-house training and for learners undertaking accredited courses in the Community Services Training Package. Included in the kit with the DVD is a CD which contains a trainers' resource kit, trainers' notes and learners' worksheets. This resource supports Community Services Training Package and is aligned to the following competencies:
- Assist with self medication
- Provide physical assistance with medication.
Editorial details
Fran Haarsma Productions (Australia); Community Services and Health Industry Training Board (CSHITB).Imprint Prahran, Vic.: Ideas That Work, 2006.
Availability
Cost
Purchase price: $100.00
[Return to top]
Taking Care-Effective Communication for CALD workers in Aged Care
A DVD based resource developed to address the workplace communication needs and cross cultural issues faced by CALD (Culturally and Linguistically Diverse) Personal Care Assistants working in the aged care industry. It follows two trainees during the first days of their work placement in an Aged Care Facility and shows a range of interactions with staff and residents.
The accompanying trainer guide presents a range of activities based on the DVD scenarios, and included such topics as meeting and talking with residents, communicating with residents with dementia, listening to handover reports, following workplace instructions, writing progress notes and incident reports and workplace negotiation.
A self accessed CD is included for learners who need extra listening, speaking and pronunciation practice. Taking Care is aligned with units of competency Community Services Training package CHCCOM2B- Communicate appropriately with clients and colleagues.
Editorial details
The resource was developed by Adult Multicultural Education Services (AMES).
Availability
The resource is available from:
Cost
Purchase price:
- Trainer guide $25.00
- CD/DVD $45.00
[Return to top]
Welcome to aged care
This kit is comprised of a video cassette and a facilitator's guide. The facilitator's guide includes:
- an explanation of how to use the video/DVD
- a description of the eight scenes depicted in the video/CD ROM
- teaching strategies
- a set of questions to use with learners for each scene in the video/CD ROM
- discussion points for encouraging questions, reflection and discussions
- suggestions for further language and literacy activities
- cross-references to the nine Certificate III in Aged Care Work workbooks.
This resource supports the Certificate III in Aged Care Work.
Editorial details
Corporate author: Aspire Training and Consulting (Australia)
Imprint: Melbourne: Aspire Training and Consulting, 2006. 36 p. + video cassette.
[Return to top]
Availability
Available for purchase from:
Cost
Purchase price: $45.95
[Return to top]
Working Safely in Community Services: DVD and Facilitator’s Guide
A 21 minute DVD and Facilitator's Guide have been specifically designed for learners with English language and literacy needs. These resources provide important information for workers in aged care and home and community care workplace settings and are aligned with the CHC08 Community Services Training Package. The DVD covers areas such as manual handling, hygiene practices, client admission procedures and safety in the home care environment.
The supplementary Facilitator’s Guide includes:
- instructions for using the DVD
- information on language and literacy issues
- a list of plain English definitions of key terms
- a set of questions, discussion points and suggested activities for use with the DVD
- information on employability skills; and
- cross reference to competencies within the CHC08 Community Services Training Package.
Editorial Details
Author / Publisher: Aspire Learning Resources, 2009.
Availability
- Aspire Learning Resources
Stephen White
Publications Manager
Aspire Learning Resources
Level 8
409 St Kilda Road
Melbourne VIC 3004
Phone: +61 3 9820 1300
Fax: +61 3 9821 4392
Web: http://www.aspirelearningresources.com.au
- National Centre for Vocational Education Research
PO Box 8288
Station Arcade
Adelaide SA 5000
Australia
Ph: +61 8 8230 8400
Fax: +61 8 8212 3436
Email: voced@ncver.edu.au
Document delivery service in accordance with Australian copyright laws.
Cost
$45.95 (GST incl.)
[Return to top]
Working Well
An interactive CD ROM that provides language, literacy and numeracy (LLN) learning support for culturally and linguistically diverse students undertaking vocational courses in the community services sector. The CD ROM provides extra information, resources and multimedia to assist students who are enrolled in vocational training within the sector, including Certificate III in Children’s Services, Certificate III in Home and Community Care, and Certificate III in Aged Care Work.
Editorial Details
Publisher - Spectrum Migrant Resource Centre.
Availability
Cost
Purchase Price - $25.00
[Return to top]