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Caring in Harmony 3 - Cultural Diversity in Aged Care
This pack consists of a Facilitator’s Guide (with Student Worksheets), CD and DVD. It may be used to support learning for CHCCS405A (Work effectively with culturally diverse clients and co-workers), one of the elective units of the Certificate III in Aged Care of the CHC02 Community Services Training Package.
The resource provides a practical context in both Home and Residential Aged Care for exploring cultural differences in clients and colleagues. Student activities, based on demonstrations and scenarios in the video, help to develop awareness and strategies for more effective cross-cultural understanding, communication, inclusiveness and resolution of misunderstandings.
Editorial details
This resource has been developed by Litcom Training Services/WestOne Services.
Availability
Cost
Purchase price: $21.55 GST inclusive plus postage and handling.
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Communicating Well
The resource includes an interactive CD and accompanying booklet that supports the LLN needs of workplace learners studying BSBCMM201A Communicate in the workplace from the Business Services Training Package (BSB07).
This learning resource will support workers employed or preparing to enter the rail transport industry sector, those that need assistance with language and literacy, those with English as a second language and those undertaking the Certificate IV in Transport and Distribution (Rail Operations).
Additionally, the resource will address the workplace communication needs of rail transport workers, including CALD employees, so that they are able to perform their roles to appropriate industry standards.
Developer
The resource was developed by Evolve Curriculum Development and Training Pty Ltd.
Availability
- The resource can be accessed through Evolve Curriculum Development and Training Pty Ltd. – www.evolvecdt.com.
Cost
Purchase price: Nil – The resource can be accessed through www.evolvecdt.com.
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Customer Service Training Cleaning
A DVD and CD training package of language and literacy support products for hospital employees from a non-English speaking background who are working in cleaning.
The resource is aligned to the Certificate II in Health Support Services, in the HLT07 Health Training Package. The interactive DVD supports students to complete the following core competencies:
- HLTHIR301A - Communicate and work effectively in health
- HLTIN301A - Comply with infection control policies and procedures in health work
- HLTOHS200A - Participate in OHS procedures
- BSBCMN204A - Work effectively with others.
Editorial Details
TAFE NSW Hunter Institute.
Availability
Cost
$60.00
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Customer Service Training Food and Beverage Service
A DVD and CD training resource designed to provide language and literacy assistance to hospital employees from non-English speaking backgrounds who are working with food.
The resource is aligned to the Certificate II in Health Support Services, in the HLT07 Health Training Package. The interactive DVD supports students to complete the following core competencies:
- HLTHIR301A - Communicate and work effectively in health
- HLTIN301A - Comply with infection control policies and procedures in health work
- HLTOHS200A - Participate in OHS procedures
- BSBCMN204A - Work effectively with others.
Editorial Details
The resource was developed by TAFE NSW Hunter Institute.
Availability
Cost
$60.00
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Diabetes Literacy
This report is based on an Adult Literacy National Project Innovative Project conducted during 2007-08. A series of six ‘diabetes literacy’ programs were undertaken in different local community sites in the Northern Sydney region. Each program targeted culturally and linguistically diverse (CALD) groups representing ethnic and cultural groups that generally report a higher prevalence of type 2 diabetes in Australia. Each program was jointly delivered over a seven week period by an adult literacy teacher and a qualified nutritionist/dietician.
The aims of the programs were to:
- assess how health and adult literacy professionals could work together in partnership in the delivery of a diabetes literacy program
- trial community-based diabetes literacy programs which targeted CALD groups.
These programs were designed to educate local community CALD groups about diabetes and in particular about risk factors and how to prevent type 2 diabetes.
Editorial details
The report has been developed by the Meadowbank TAFE College in the Northern Sydney Institute.
Availability
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Family day care at Zeena's home
This resource is aimed at helping people from non English speaking background and people with low levels of literacy develop competencies contained in the Community services training package. The interactive program presents for discussion different kinds of activities that a family day care provider plans and arranges for the children in care each day and over one week, as well as what happens during a visit from a field worker, problem solving, positive communication with parents and children, planning and arrangement of an excursion, identification of potential hazards in the home and on an excursion and necessary administration practices.
Editorial details
Corporate author: TAFE SA. Workplace Education and English Language Services.
Imprint: Adelaide TAFE SA, 2005. CD ROM.
Availability
Cost
Purchase price: $50.00
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First Language (Dinka) Literacy as a Foundation for English Language, Literacy and Numeracy
A research report documenting the project methodology, outcomes and recommendations based on the findings of research into working with a Dinka class to develop their English language, literacy and numeracy skills. Attached to the report is a copy of a journal kept by the English class teacher which records her observations of the daily activities and the students’ responses. The resource also contains a Dinka literacy and numeracy assessment tool and a Dinka reader on famous people which includes suggested teaching activities.
Editorial Details
Author: Zenia Davis.
Imprint: Australian Centre for Languages.
Availability
Free electronic copy:
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Get set to work with the GST: a literacy and numeracy resource
This book is designed to help people who need to develop literacy and numeracy skills to work with the Goods and Services Tax (GST). It provides practice exercises and answers and uses examples from four different fields: retail, automotive sales, service and repair, hospitality, and asset maintenance, and addresses units of competency in the training packages relating to these industries. The book is divided into three parts:
- The ideas in the GST
- The jobs in the GST
- The Maths in the GST.
It provides worksheets, workplace documents, worked examples of how to calculate GST and an introduction to terminology used in the GST. The resource is likely to be useful to anyone struggling to understand the GST and needing to use it to operate their business.
Editorial details
Author: Wardle, Jill.
Imprint: Melbourne: AMES Consulting, 2002. vi, 202 p.
Availability
Cost
Purchase price: $27.50 (including GST).
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Growing Language and Literacy in the Garden
The underlying principal of the project was to teach English through the practical activity of building and maintaining a "no-dig" garden. The resource consists of a Teacher’s Manual and an accompanying set of Student Activities in CD ROM format which can be duplicated for the students to work on in the classroom either before or after their involvement in the no-dig gardening activity. It is predominantly based on a practical gardening project titled "English in the Garden" conducted at the Blacktown TAFE college which was set up in response to the arrival of a substantial number of refugees from Africa into the Blacktown area.
The resource would provide the teacher of English with a useful and practical teaching resource complete with photocopiable "ready to use" student activities for use in the classroom.
Editorial Details
TAFE NSW - Western Sydney Institute.
Availability
- Brenda Heffernan
ESOL Head Teacher
TAFE NSW - Western Sydney Institute, Blacktown College
Main Street
Blacktown
NSW 2148
Ph: 02 9208 1857
Fax: 9208 1710
Email: brenda.heffernan@tafensw.edu.au
Cost
Purchase Price: $5.00 per CD and $5.00 postage within Australia.
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Keeping Food Safe for All: Food Safety across Industries
This interactive CD-ROM provides an introduction to food safety across four key industries: hospitality, health and community services, retail and food processing.
The resource has been prepared especially for learners who need assistance with language, literacy and/or learning skills and those for whom English is a second language, and who are currently employed in a food related industry, such as hospitality, health and community services, retail and food processing.
Editorial Details
The resource has been developed by Aspire Learning Resources.
Availability
Cost
The CD-ROM (which includes the Facilitator's guide and Learner worksheets) retails for $49.95 (incl. GST).
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Keys to Work: A teaching kit for developing the employability skills of CALD learners
This Adult Literacy National Project Innovative project is a practical kit for teachers to help their learners to understand and develop their employability skills. The activities specifically target new migrants and refugees who are learning English in Australia, and who need to develop an awareness of the employability skills required to effectively participate in the Australian workplace and wider society.
It may also be used by trainers and assessors in a workplace environment to introduce employability skills concepts to workers or trainees. The kit comprises a DVD and a teacher book of student worksheets that are able to be photocopied.
Editorial details
Imprint: AMES Resourcing, Learning and Innovation.
Date published: December 2008.
Availability
Cost
Purchase price:
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Money Talks: Your guide to financial words and phrases
‘Money talks: Your guide to financial words and phrases’ is an entry level CD ROM resource for Malaysian, Hindi, Mandarin and Vietnamese non English speaking background Financial Services students and new workers. The resource is designed to increase basic understanding of accounting terms.
‘Money talks’ is flexible and easy to use, allowing learners to red, listen, view and review the accounting terms and examples in English and the language of their choice to suit a variety of learning styles.
The ‘Money talks’ resource is aligned with the FNS04 Financial Services Training Package and focuses on the Language Literacy and Numeracy (LLN) knowledge and skills fundamental to and underpinning a wide range of units of competency.
Editorial Details
Author / Publisher – Gordon Tafe.
Availability
Cost
Purchase price: $10.00 – GST Inc.
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Sight survival Literacy
The DVD is designed for migrants to Australia to develop their sight survival literacy, to facilitate personal safety, well- being and integration into their local community. The DVD can be used as a teaching resource for service providers and teachers. The resource was developed by South Metropolitan Migrant Resource Centre.
Availability
Cost
Purchase price: $5.00
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Something to do and Something to learn
This report explores the effectiveness of using m-learning technologies to deliver English language content to culturally and linguistically diverse (CALD) youth, particularly in the area of employment related language production skills.
This project aimes to provide youth with flexible, portable, individualised access to language learning. It will capitalise on their enthusiasm for mobile technologies, harness the ubiquitous technology already being used for a range of social purposes, and explore its effectiveness in language and literacy delivery, both from the student and teacher perspective.
Editorial Details
Adult Multicultural Education Services (AMES).
Availability
- AMES Sales Officer
Resourcing, Learning and Innovations Unit
Level 2, 533 Little Lonsdale St.
Melbourne VIC 3000
Ph: +61 3 9926 4694
Fax: +61 3 9926 4690
Email: publications@ames.net.au
Website: www.ames.net.au
Cost:
Free electronic copy:
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Speak Safe: OHS Awareness for CALD Workers
Speak Safe is a trainer/DVD guide for trainers working with CALD migrants and refugees preparing to enter, or having recently entered, the Australian workplace. It focuses on the development of language, literacy and communication skills needed to understand, identify and raise queries about workplace safety issues.
Editorial Details
The resource has been developed by Adult Multicultural Education Services.
Authors: Maggie Power and Carmel O’Day.
Availability
- Adult Multicultural Education Services
Phone: 13 26 37
Website: www.ames.net.au.
Cost
Trainer Guide retails for $20.00, CD/DVD pack for $15.00. Resources can be purchased from www.ames.net.au/bookshop.
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Taking Care-Effective Communication for CALD workers in Aged Care
A DVD based resource developed to address the workplace communication needs and cross cultural issues faced by CALD (Culturally and Linguistically Diverse) Personal Care Assistants working in the aged care industry. It follows two trainees during the first days of their work placement in an Aged Care Facility and shows a range of interactions with staff and residents.
The accompanying trainer guide presents a range of activities based on the DVD scenarios, and included such topics as meeting and talking with residents, communicating with residents with dementia, listening to handover reports, following workplace instructions, writing progress notes and incident reports and workplace negotiation.
A self accessed CD is included for learners who need extra listening, speaking and pronunciation practice. Taking Care is aligned with units of competency Community Services Training package CHCCOM2B- Communicate appropriately with clients and colleagues.
Editorial details
The resource was developed by Adult Multicultural Education Services (AMES).
Availability
The resource is available from:
- AMES
255 William Street
Melbourne VIC 3000
Ph: 03 9926 4720
Cost
Purchase price:
- Trainer guide $25.00
- CD/DVD $45.00
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taxi! Online learning for taxi drivers
This website resource offers training support for CALD new and existing taxi drivers. The online resources are aligned with the following units from TL107 Transport and Logistics Training Package:
- TLII909A - Provide taxicab customer service
- TLIF7209A - Comply with safety and security procedures
- TLIQ169A - Carry out financial transactions and maintain records
- TLIH407B - Identify major roads services and attractions.
The resources are self paced, flexible, accessible and contextualised for the taxi industry. The customer service, safety and financial transactions units are national in their scope while the fourth unit Identify major roads, services and attractions is set in Adelaide due to the specific nature of this unit. Adelaide based users will be able to access all four units while learners from other states will only see the 3 units applicable nationally.
The website contains a wide variety of content and activities including interactive quizzes, questionnaires and downloadable activities and assessments which can be used by individuals to test their learning or provided to a third party for checking or as evidence of learner progress.
Developer
The resource was developed by Pathways Training and Placements Pty Ltd.
Availability
Cost
Purchase price: Nil – The resource can be accessed through http://taxionline.com.s125024.gridserver.com.
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Working Effectively in Home and Community Care
The resource contains an e-learning DVD with movie clips and supporting interactive activities that highlights key learning areas for support workers employed or preparing to enter the Home and Community Care (HACC) services sector.
The resource introduces the HACC program and defines the scope of the support worker’s role and the client’s role. It also targets the specific workplace communication needs of HACC workers, including Culturally and Linguistically Diverse (CALD) employees, so that they are able to perform their roles to appropriate industry standards.
The resource supports the attainment of competencies from CHCHC311A Work effectively in home and community care.
Editorial Details
Developer – Evolve Curriculum Development and Training Pty Ltd.
Availability
Cost
Purchase price: $5.00 for postage.
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'Working it out': an e-learning resource for workplace communication
This CD ROM is suitable for use by workers employed in manufacturing, transport, mining and general construction industries and who may not be able to be released for off-site training or who work in geographically isolated areas. It is aimed at those who want to improve their language and literacy skills and to develop their computer skills as well, and begins with an introductory session to each section showing computer basics such as using a mouse, dragging and saving a file. A scenario depicting a workplace situation where there has been a breakdown in written communication is offered, with suggestions for improvement. Finally, there are a series of exercises involving click and drag techniques, followed by questions involving understanding and solving problems.
Editorial details
Author: Rizzo, Santina Imprint: Melbourne: Adult Multicultural Education Service, 2003. CD ROM.
Availabililty
Cost
Purchase price: $29.95 (inc GST).
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