The Department of Education, Employment and Workplace Relations (DEEWR) is committed to providing the best service possible to our stakeholders and the Australian community. This includes a commitment to managing complaints made by participants, funding recipients, members of school communities and the general public about the National School Chaplaincy and Student Welfare Program (NSCSWP).
It is the right of the community to give positive and negative feedback and to have any complaints dealt with fairly, reasonably, impartially and confidentially. Complaints are an important source of information and feedback and are a valuable element in understanding the community’s views of and experience with the NSCSWP.
Effective complaint management and resolution allows us to evaluate the quality of the Program, improve our services and assist in the prevention of similar issues recurring.
All attempts should be made to resolve complaints at the local school level initially. However, if a complaint cannot be resolved at the school level, or if a complainant does not wish to address their complaint to the school Principal or funding recipient, they may be made directly to the Department by:
NSCSWP complaints handling services are free of charge.
For further information about the National School Chaplaincy Program complaints handling process see the Fact Sheet and Flow Chart below.