Higher Education Quality Unit Contact Details

Quality Unit
Higher Education
Department of Education, Employment and Workplace Relations
LC: C50MA9
GPO Box 9880
Canberra ACT 2601

Email: highered@deewr.gov.au

State and Territory Higher Education Contact Details

State and Territory governments are responsible for the establishment of universities.

• Australian Capital Territory
  Department of Education and Training
  GPO Box 158
  Canberra ACT 2601
  Phone:  (02) 6207 5111
• New South Wales
  Department of Education and Communities
  35 Bridge Street
  Sydney NSW 2000
  Phone:  (02) 9561 8000
• Northern Territory
  Department of Education and Training
  GPO Box 4821
  Darwin NT 0801
  Phone:  (08) 8999 5659
• Queensland
  Department of Education and Training
  PO Box 15033
  City East QLD 4002
  Phone:  (07) 3237 0111
• South Australia
  Department of Further Education, Employment, Science and Technology
  GPO Box 320
  Adelaide SA 5001
  Phone:  (08) 8226 3821
• Tasmania
  Department of Education
  GPO Box 169
  Hobart TAS 7001
  Phone:  (03) 6233 6520
• Victoria
  Department of Education and Early Childhood Development
  GPO Box 4367
  Melbourne VIC 3001
  Phone:  (03) 9637 2000
• Western Australia
  Department of Education
  151 Royal Street
  East Perth WA 6004
  Phone:  (08) 9264 4111

Complaints against Australian universities

Australian universities are autonomous institutions, established under Commonwealth, State and Territory legislation. As such, the Australian Government is unable to intervene in the internal processes of universities, including individual student complaints. 

All Australian universities are required to have formal grievance procedures in place to deal with complaints. If all lines of formal complaint with the university have been exhausted, you may wish to consider contacting the relevant Ombudsman. The Ombudsman can investigate complaints against publicly funded institutions, including universities.

• Ombudsman Australian Capital Territory and Commonwealth
  GPO Box 442
  Canberra ACT 2601
  Phone: 1300 362 072
• Ombudsman New South Wales
  Level 24, 580 George St
  Sydney NSW 2000
  Phone:  1800 451 524
• Ombudsman Northern Territory
  PO Box 1344
  Darwin NT 0800
  Phone:  1800 806 380
• Ombudsman Queensland
  GPO Box 3314
  Brisbane QLD 4001
  Phone:  1800 068 908
• Ombudsman South Australia
  PO Box 3651
  Rundle Mall SA 5000
  Phone:  1800 182 150
• Ombudsman Victoria
  Level 9, 459 Collins Streeet (North Tower)
  Melbourne VIC 3000
  Phone: 1800 806 314
• Ombudsman Western Australia
  PO Box Z5386 St Georges Tce
  Perth WA 6831
  Phone:  1800 117 000

In addition to contacting the relevant State or Territory Ombudsman, international students also have the option of contacting the Overseas Students Ombudsman (OSO). The OSO investigates complaints about problems international students have with private education and training in Australia.

• Overseas Students Ombudsman
  GPO Box 442
  Canberra ACT 2601
  Phone: 1300 362 072

[Return to Top]