When considering flexible work practices, the first step is to conduct a cost/benefit analysis and then select the flexible working practices that best suit your business and staff.
For further information on a cost/benefit analysis and pointers on how to evaluate flexible work practices to suit you organisation, see the fact sheet Evaluating Work and Family Strategies in your Workplace
For further information on how to implement flexible work arrangements (tailored to the retail industry) see Flexibility Works
Serving up flexibility - creating flexible workplaces in the restaurant and catering industry.