The Australian Government has developed stronger performance management approaches for Disability Employment Services (DES) providers, in close consultation with providers and peak bodies.

DES Performance Framework

The DES Performance Framework has been designed to drive performance and continuous improvement in the delivery of quality services to all participants. The framework also responds to clear feedback in public consultations about the need to improve past approaches to performance management. The following elements support the framework:

• rigorous performance assessment and star ratings to inform and support high quality outcomes
  
• a commitment to quality through compliance with the Disability Services Standards (DSS)
  
• a Service Guarantee reflecting the services that participants can expect from providers
  
• a Code of Practice that reflects the Australian Government’s expectations of how providers will interact with participants, employers and each other
  
• a Charter of Contract Management that reflects what providers can expect of DEEWR, and
  
• regular and detailed performance discussions with DEEWR Account Managers.
   

Fact Sheets:

• Disability Employment Services Performance Framework -  factsheet for participants
  ( PDF 125KB | RTF 81KB)
  
• Disability Employment Services Performance Framework - factsheet for providers
  ( PDF 169KB | RTF 68KB)
   

Understanding DES Star Ratings:

• Disability Employment Services Performance Framework – understanding DES star ratings
  ( PDF 234KB | RTF 206KB)
   

KPI 3 - Quality Framework

The Quality Framework describes how Disability Employment Service provider’s performance against Key Performance Indicator 3 (Quality) of the Disability Employment Services Deed 2010 – 2012 (Deed) will be assessed. 

• Disability Employment Services Quality Framework ( PDF 261KB | RTF 301KB)
   

Code of Practice and Service Guarantees:

• Code of Practice and Service Guarantees