Disability Employment Services publications and information documents.
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Evaluation Strategy for Disability Employment Services
Disability Employment Services Factsheets
Disability Management Services Section 23 Recovery Information
For most people who are referred to Disability Employment Services the service will be free. However if you are entitled to compensation or damages from someone for the disability, injury or illness for which you are undertaking, or have undertaken the Disability Management Service program, you may be liable under section 23(2) of the Disability Services Act 1986 to repay the Commonwealth for the costs of your rehabilitation program. Please read the following fact sheets for more information (links will open in a new window):
Disability Employment Services Program Providers must ensure that each Section 23 participant completes and signs a Section 23 Contact Authority Form during their initial interview. The Contact Authority Form as well as instructions for completing the form are available from Disability Employment Services Program Providers.
Participants may apply for a refund or release from liability where it may be unreasonable or unfair for DEEWR to recover costs, such as in situations of financial hardship. Further information on the factors that will be considered when determining special circumstances can be found in the Participant Information Sheet. To apply for special circumstances please contact the Disability Management Service Recovery Hotline on free call 1800 001 894.
Disability Employment Services Guides
Disability Support Pension Employment Incentive Pilot
Translated Disability Employment Services Factsheet
Service Guarantee
Code of Practice
Feedback
DEEWR monitors the way employment services are delivered for the Australian Government.
If you are not satisfied with the service you have received, or if have suggestions for improving services, please call the DEEWR Customer Service Line on 1800 805 260 (free call from landlines) or submit a Complaints, Compliments and Suggestions form.