Transition 2009
From 1 July 2009, Job Services Australia will be introduced in Australia. The transition to Job Services Australia has now begun.
Transition Principles
DEEWR will manage the transition to Job Services Australia using the following overarching principles:
- Transition activities must support the commencement of Job Services Australia on time on 1 July 2009.
- Transition activities must be consistent with the design of Job Services Australia while honouring existing contractual obligations.
- All eligible job seekers must be referred to new providers contracted under Job Services Australia as efficiently and sensitively as possible.
The objective is a smooth transition to ensure limited disruption to providers assisting job seekers into employment (and training) and limited disruption to service for job seekers.
Transition Reference Document and Supporting Guidelines
The following documents have been developed to assist and inform providers of transition arrangements for Job Services Australia.
Key Dates
Key dates for the Transition period can be found in Chapter 2 of the Transition Reference Document for Providers.
Job Seeker Letter and Factsheet
Job seekers have been sent a Job seeker letter and fact sheet advising them of the change to Job Services Australia and informing them of their new or continuing provider.
Transition Frequently Asked Questions and Answers
Frequently asked Questions and Answers are available on a range of transition scenarios including information on tolerance and market share.
Email Your Questions and feedback
Job Services Australia providers should direct any queries on the transition process to their relevant Account or Contract Managers.
The department also has a question manager facility on the Provider Portal where all Job Services Australia queries can be submitted. Please note that you must be a current Job Services Australia provider to access this facility. The current Transition mailbox (Transition2009@deewr.gov.au) will be decommissioned at the end of July 2009.
Job seekers can continue to call the Customer Service Line on 1800 805 260.
Training
An overview Training plan outlining how providers will be educated on the new system is available for download.
Labour Market information and Codes
See information regarding the new Labour Market Region and Employment Service Area structures.
You can also access the Labour Market Information Portal for caseload data.
Telecommunication Arrangements
To assist Job Services Australia providers DEEWR has contacted Telstra to request help in the setting up of new or changed telephone and internet services. See Telecommunication Arrangements for more information.
Transition Consultations
Job Services Australia has been developed through public consultation by working closely with providers and stakeholders.
Input received from these consultations has assisted in the development of Job Services Australia including: maintaining quality services and results for clients and job seekers throughout the changeover period; transitional arrangements including systems access, site closure requirements, transfer and referral of job seekers, allocation of the Employment Pathway Fund, training resources, communication strategies and claims and payments under the existing Employment Services Contract 2006 – 2009 (ESC3).
Throughout the transition period consultations have been sought with stakeholders on the:
Transition Reference Group
The Transition Reference Group advised on detailed arrangements for transition to Job Services Australia. The Transition Reference Group webpage provides further information on the Transition Reference Group including minutes of meetings and the composition of the Group.
CDEP Information Sessions
Further CDEP Information sessions have been scheduled for June and July. See more information on CDEP Information sessions.
Agency Adjustment Fund
Assistance under the Agency Adjustment Fund is targeted towards those not for profit, community based organisations that have expertise, a proven track record of performance in the delivery of employment or community based services and a desire to continue to provide community based services in their local communities. See more information on Agency Adjustment Fund.