CCMS Contacts

CCMS Contacts

Contact your child care software provider or internet provider if you are:

  • unsure how to report or retrieve enrolment or attendance information using your child care software
  • unable to send information to the Department of Education, Employment and Workplace Relations (DEEWR) online because of a problem with your software or internet connection. You should do this before you call the DEEWR CCMS Helpdesk.

Contact the CCMS Helpdesk if you:

  • have a query relating to an amount paid to your service
  • are unable to submit information to DEEWR online because of circumstances such as a power outage or damage to phone or broadband cables
  • have a query relating to the 18 per cent limit for Special Child Care Benefit  (SCCB)
  • have a query relating to SCCB where the service is making itself eligible for SCCB for a child at risk
  • are unable to pass on an amount of fee reductions because a family has left your service
  • have a query regarding a debt or repayment arrangement.

To contact the CCMS Helpdesk phone 1300 667 276 or email: ccmshelpdesk@deewr.gov.au.

Currently Helpdesk operators are available from 8.00am-6.00pm AEST Monday to Friday.

The CCMS Helpdesk facsimile number is 1300 663 429.

Contact the DEEWR office in your state or territory if:

  • you are a new service
  • your service is affected by a period of local emergency
  • you meet the criteria for a service exemption from the 24-hour limit because you are in a rural or remote area.

To contact your state or territory office, phone 13 36 84, and ask for the DEEWR office in your state or territory.

Contact the Special Child Care Assessment Team at the Family Assistance Office if you have a query relating to:

  • a period of care prior to your service’s transfer to the CCMS
  • SCCB applications more than 13 weeks
  • 24-hour care periods

To contact the Family Assistance Office please phone 1800 050 021 or facsimile 1800 700 533.

Professional Support Coordinators

All Australian Government approved child care services have access to quality professional support through Professional Support Coordinators (PSCs), Indigenous Professional Support Units (IPSUs), and the Inclusion and Professional Support Program.

PSCs use local professional support service providers to deliver support that meets the individual needs of child care services. IPSUs provide culturally appropriate advice and support to eligible Indigenous-run child care services.

The contact details of PSCs and IPSUs are available at the Inclusion and Professional Support Program home page.

Further information

General questions on the CCMS can be directed to the following addresses at any time - by email to ccmshelpdesk@deewr.gov.au, or by mail to:

  • Child Care Management System
    CCMS and Compliance Branch
    Location code – C17MR4
    GPO Box 9880
    CANBERRA  ACT  2601