How do I change my centre’s details?
Contact details
If you need to update your:
- authorised contact person
- postal address
- telephone or fax number, or
- email address
Complete the CCMS Update Details Form and return to CCMSHelpdesk@deewr.gov.au or fax to 1300 663 429. (
PDF 24KB | 
RTF 71KB )
Notifiable events
If you have a change which is a notifiable event under family assistance law you will need to provide written notice to your DEEWR state or territory office. For example:
- change of physical location
- sale of your service
- change of CCB approved operator.
MyChild details
If you have a change to the details published on the MyChild website, including fee information, please navigate to www.mychild.gov.au and the Child Care Provider Portal and complete the online form.
Bank account details
If you need to change your bank account details put your request in writing to ensure security of this important information. Complete the form below and return to the CCMS Helpdesk on your company letterhead, signed by two authorised persons at your organisations. Please include:
You can send the details to the Helpdesk by:
Why hasn’t Child Care Rebate (CCR) been paid?
Families choose to have their CCR paid from one of the following options:
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Option 1 |
CCR paid weekly/fortnightly to your service as a fee reduction thereby reducing the gap fee, after attendance records have been submitted by your service. |
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Option 2 |
CCR paid weekly/fortnightly to the family bank account after attendance records have been submitted by your service. |
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Option 3 |
CCR paid quarterly to the family bank account. |
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Option 4 |
CCR paid annually to the family bank account. |
It is important to regularly query through your CCMS software to retrieve updated CCB and CCR entitlement information for families in care at your service.
If you have a family who believes they have not been paid their correct quarterly CCR entitlement, check:
- that the child or children have an active formal enrolment
- that all attendance records for the quarter for the family have been submitted to the CCMS.
If your records for the family are correct and up to date, then the family will need to call the Family Assistance Office on 13 61 50 to check their eligibility and entitlements.
Factors that may affect payment of CCR to families include:
- CCR is not paid until attendance reports are processed against a formal enrolment
- CCR for quarter 4 (April-June) is not paid until the family has lodged their tax returns
- Once tax returns have been lodged the FAO will reconcile the family’s CCB entitlement for the year. Any overpayment of CCB may be offset against the family’s final CCR entitlement.
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The George family has asked you why they have not received their CCR payment directly into their bank account at the end of the quarter. When you investigate through your software you see a formal enrolment for Mikey George and all attendance records for the quarter have been submitted. The family has a zero CCB percentage and are claiming CCB as a lump sum at the end of the financial year. You advise Mr George that lump sum customers do not receive quarterly CCR payments and he will need to change the CCB method to fee reduction to receive a quarterly payment.
Mr George returns the next day and informs you he discussed the matter with his wife and she forgot to mention that she had gone online and changed their CCB method to lump sum. The family have agreed to receive all their CCR entitlement at the end of the financial year.
You need to regularly query through your CCMS software to retrieve updated entitlement information for families in care at your service |
How long do I need to keep child care records?
Under family assistance law you are obligated to retain all records of attendance for at least 36 months from the end of the calendar year in which the relevant care was provided. This is to confirm that a child for whom CCB is paid actually attended (or was absent) for the hours or sessions of care stated in attendance reports.
You are required to retain these records even if your service closes or is sold.
State and territory regulations differ and may have different or additional requirements.
You may also need to maintain separate records to satisfy insurance, public liability requirements etc as well as protecting yourself against possible future legal action by parents.
How often must family statements be issued?
You can decide how often to issue statements, provided the period covered by the statements is no longer than 3 months. Statements must be provided to parents within one month of the end of the statement period. If requested, a statement must also be given to another person paying the child care fees.
Statements must be provided in writing. A service may provide statements electronically (that is, via email) as long as the person to whom it is given consents to receive the statements electronically.
There is no longer a requirement to endorse a statement with a signature. However, the name of the approved child care service must appear on the statement.