The CCMS Helpdesk has received numerous calls from services about the CCB reconciliation process and how it affects services.

During the year, a family’s Child Care Benefit (CCB) Fee Reductions are known as a provisional entitlement based on their estimated annual family income.  During the financial year, families who elect to receive CCB as Fee Reductions have their entitlement paid to their service on their behalf. 

At the end of the financial year the Family Assistance Office compares the family’s provisional entitlement paid as CCB Fee Reductions to their actual entitlement, based on the family’s actual taxable income for the year. This process is called Reconciliation or Balancing the family’s payments.

With the end of the financial year approaching, you should be aware the Family Assistance Office begins the CCB reconciliation process in the last week of July each year.  To avoid potential issues, you need to ensure attendance reporting to the CCMS for all families in care at  your service is up to date and accurate before the reconciliation process begins.

Once a family has had their CCB Entitlement reconciled by the FAO for the financial year, all further payments and adjustments for the year are managed directly with the family by the FAO.  CCB for that financial year can no longer be paid to the service on behalf of the family.  

For more information, please access a new Frequently Asked Questions page - Questions on reconciling families’ CCB which explains the reconciliation process and how this affects child care service providers.